The growth of the international call centre industry in India has established a demand for training programmes which can supply both the soft skills and professionalism needed to successfully service customers in the US, UK and Europe.

Our programme (average duration 10 days) aims to complement a client call centre's in-house technical and product service training by offering some or all of the following:

KEY TOPICS

Customer service
Effective communication
Specialist language/accent neutralisation
Diversity (cross-cultural sensitivity)

COURSE OBJECTIVES

By the end of the course participants will be able to effectively demonstrate:

Understanding of and commitment to excellent customer service
Professionalism in handling customers and product knowledge
Excellence in general communication (including listening)
Neutralisation of Indian accent
Knowledge of and sensitivity to foreign customer's local conditions
'Moments of Truth' in all customer interactions