The way in which individuals conduct themselves in a foreign situation is an issue facing many companies who have to send an increasing number of managers abroad on a work related assignment. Alternatively, companies may need their employees who work locally to have a better understanding of and empathy with their foreign clients.

Dealing with diversity is all about adapting to new ways and new ideas as well as examining new approaches to already familiar practises. There are many differences, large and small, between the way individuals around the world think, communicate, work and socialise and the person either travelling abroad for the first time, or dealing with foreign clients on a regular basis, needs to be informed about these differences.

KEY TOPICS

The psychology of 'diversity'
What makes a nationality behave the way it does
Knowledge and understanding of different business and social situations
Personal etiquette and body language
Dress and personal grooming
Communication
Accommodation
Travel
Table etiquette
Time keeping

COURSE OBJECTIVES

By the end of the course participants will be able to:

Adapt to new approaches in working practises both at home and abroad
Have an understanding of the different ways of interacting with people on a personal level
Know how to dress appropriately depending on the location and occasion
Know what to expect from hotel accommodation and staying in someone's home
Be able to deal more effectively with the rigours and differences of travel abroad
Understand different social customs and etiquettes